Frequently Asked Questions

Can we request adjoining rooms?

We accept requests for adjoining rooms and will always do our best to accommodate you. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.

Are diapers available for purchase at the resort?

We recommend that you bring enough diapers to last the entire holiday. However, should you run out, diapers are available for sale at the resort's giftshop for an additional cost.

Is baby formula available for purchase at the resort?

We highly recommend that you bring enough formula to last the entire holiday. However, should you run out, our giftshops stock a few varieties of baby formula which are available for purchase.

Who do I contact about special diet requirements or food allergies?

Once your booking has been completed, send an email to specialservices@uvi.sandals.com with your booking number in the subject line. A representative will assist you, provide you with alternative menus and liaise with the resort on your behalf. Arrangements can be made for you to speak with the Head Chef upon arrival.

Are strollers available at the resort?

Strollers rentals are available at all our resorts. Please contact the Kids Club at the resort for details.

Are nannies available at the resort?

Our Kids Club provides certified nannies free of charge during operation hours. We have facilities for kids of all ages, from infants to teens. If you need the services of a nannie after the camp closes, arrangement can be made at the resort for an additional hourly cost.

Should I get Trip Insurance?

We highly recommend that you purchase trip insurance.

What are the height requirements for your waterparks?

Pirates island height requirement: 42 inches (about 1 meter) tall for all children using water slides.

Are baby cribs available?

Yes, baby cribs can be placed in your room upon request. If you're booking online, just add it as a comment.

What is the dress code for the restaurants at night?

Resort Casual:
Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Resort Evening:
Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Are laundry facilities available?

Yes. Tokens can be purchased at the Front Desk for use on washing machines.

Is a visa required to travel to your resorts?

Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, effective January 23rd, 2007, all U.S. citizens returning from the Caribbean must have a valid U.S. passport in order to re-enter the U.S. For assistance with getting a new passport, or renewing, check out our Passport Information page. For citizens of other countries, please contact the airline you are traveling for information on entry / visa requirements.

Do I need to bring an electrical adapter?

110 volts, 50 cycles in Jamaica; 110 volts, 60 cycles in Antigua; 220 volts, 50 cycles in St. Lucia; and 120 volts, 60 cycles in the Bahamas. But don't worry - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.

Can I make restaurant reservation before I arrive?

Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be be made online. Please visit our Online Event Scheduler for details.

Do you have a nurse on property?

There is a Registered Nurse on the premises at every Beaches resort with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

Can I drink the water?

Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is included in most rooms categories.

Do you offer ADA amenities at your resorts?

Beaches strives to make your holiday a memorable experience no matter what the degree of your mobility disability. Our accommodating staff members are happy to assist you with any necessary information and do everything to help you achieve total relaxation while on your beach holiday. It is important to let your travel agent or Beaches reservations agent know what your specific mobility issue is and the special services that may be needed. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. We will note your special requirements and make every effort to accommodate them. Additionally, some of our resorts offer beach wheelchairs, ramps, and lifts for convenient access to the beach.

Learn More About Accessibility at Beaches

Should I get vaccinated before going?

Vaccinations are not necessary to any of the Caribbean countries where our resorts are located. However, we suggest that you speak to your doctor for more information.

How much cash should I carry?

Since everything is included and tipping is simply not allowed, you will not need any cash while on property. Our front desks will accept most major credit cards (MC, VISA and AMEX). We also accept traveler's checks. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash is not accepted at any of the revenue outlets.

However, if you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.

Are beach towels provided by the resort?

Yes, beach towels are provided at no cost by the resort.

How do I arrange transportation to the resort?

Your all-inclusive package includes roundtrip airport transfers and arrangements are made by Beaches - no action on your part is required. Immediately outside of customs at the airport, you will find a Beaches or Sandals Desk. A representative will lead you to an air-conditioned shuttle bus that will take you to the resort. Please note that transfers are to/from Sangster International Airport (Montego Bay) in Jamaica and from Providenciales International Airport in Turks and Caicos.

Do I need to bring car seats to the resort?

Car seats are not required to travel to the resorts but they can be requested and one will be provided if available. Once your booking has been completed, send an email to specialservices@uvi.sandals.com with your booking number in the subject line. A representative will assist you.

How do I remove the bar with the travel agent name on top my browser?

The presence of a bar at the very top of the Beaches site indicates that you have been referred to Beaches by a recognised travel partner (co-branded). If for ANY reason you'd like to remove it, simply click on the link below:

Remove Co-Brand Bar

What is required upon check-in at the resort?

All resorts require guest to complete and sign registration card at check-in, and provide a credit card imprint or cash deposit for incidental charges.

Resorts for Everyone by Sandals